COVID-19 - Information

Have a question about us ? You’ll find here most of the answers you’re looking for about our organisation during the COVID-19 times. We’ll keep this page updated as the situation progresses.

If I order, will I receive my order ?

Yes, all security measures to prevent spread of COVID-19 have been implemented within our company. We’re currently fully mobilized and motivated to prepare all your orders, we know most of you are making facemasks and we also want to help.

How long will it take to receive my order ?

The order delivery time is about 2 weeks at this time. We do our best to send all your orders. Since the beginning of the confinement, carriers and the National Post do not guarantee any shipping date. You parcel may take longer to arrive to you. Thank you for your patience.

Why can’t I order online ?

In order to offer the best quality services and a reasonable order preparation time, we will stop taking orders as soon as the number of orders we're able to prepare every day is reached. You'll be able to order again the next day.

How can I contact you ?

For any inquiry, please send us an e-mail at contact@mapetitemercerie.com. We temporarily do not take calls at this time.