PERSONAL DATA PROTECTION AND COOKIES POLICY CHARTER


This personal data protection and cookies Policy Charter details the MA PETITE MERCERIE Company's policy regarding the protection of privacy, the collection of personal data and cookies. It applies to the data collected on the Website www.mapetitemercerie.com. To facilitate the access to this charter, we make it available on our homepage and any other place where personal information is requested.

The purpose of this charter is to inform you:

  • about the means we use to collect your personal data, in the strictest respect of your rights, on the data likely to be collected on our website,
  • about the use that can be made of the data collected and the rights you have on these data.
  • The company MA PETITE MERCERIE specifies by this charter and / or whenever you are asked for personal data the purposes of the data processing and the means of any operation (collection, registration, modification ...).


MA PETITE MERCERIE is committed to:

  •  ensure compliance with the principles on the protection of personal data,
  •  inform people about the existence of their rights of access, rectification and opposition,
  •  carry out the completion of legal and / or regulatory formalities.

We inform you that we comply, in the collection and the management of your personal data, with the law n ° 78-17 of January 6th, 1978 relating to the computing, the files and the freedoms, modified and in its version and the General Data Protection Regulation, adopted on 27 April 2016 by the European Parliament, and the relevant laws and regulations.


I. DATA PROTECTION


1) Definition and nature of personal data


We may collect personal data while using our Website, which are communicated to us in the following way:

To manage your registration as a user of our website: if you decide to register as a user of our wesite, we will need to process your data to identify you as a user of it and to allow you to access different types of features , products and services that are available to you as a registered user. You can delete your registered user account by contacting us via the Customer Service by email at the following address: contact@mapetitemercerie.com or by mail to the address: Ma Petite Mercerie ZIR Mas Rest - Avenue Gustave Eiffel 81600 GAILLAC.

For the implementation, application and execution of the contract of purchase or services concluded with us on our site: this purpose includes the processing of your data, in particular for:

  • Contact you regarding updates or disclosures regarding features, products or services that have been completed, including the sending of quality surveys of the products or services provided.
  • Manage the payment of the products you buy.
  • Manage any returns after the purchase and manage requests for information on the availability of items.
  • For billing purposes and to provide you with invoices for purchases made on our site.

To respond to requests made through the Customer Service channels: we only process personal data strictly necessary to manage or resolve your request.

For marketing purposes: this purpose includes the processing of your data, subject to your consent, in particular for:

  • If you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending targeted information about our products or services through various means (such as email or SMS). We therefore want to draw your attention to the fact that this data processing involves the analysis of your user or customer profile to determine what your preferences are and what are the most appropriate products or services for you. send information. For example, based on your purchase and browsing history (that is based on the items you clicked on), we will offer products that we believe may interest you, and if you are a registered user, we will provide you with the "basket recovery" feature. Please read our Cookie Policy for more information. You can unsubscribe from the newsletter at any time and without any cost by making a request to our customer service by email to contact@mapetitemercerie.com, as well as by clicking on the button "Unsubscribe" present in all of our communications.
  • Establishment of promotional actions (for example, for the realization of contests or the sending of your list of articles preserved to the email address that you will indicate to us). By participating in a promotional action, you authorize us to process the data provided for each promotional action and to communicate it through various means such as social networks or our website itself. The legal basis of each promotional action in which you participate will be at your disposal, with more detailed information on the processing of your data.

Ergonomics and quality analysis to improve our services: when you access our site, you are informed that we will process your navigation data for analysis and statistics purposes, i.e. say to understand how users interact with our Site, so we can implement improvements to it. Please read our Cookie Policy for more information. In the same way, we carry out actions and surveys of quality aiming to know the degree of satisfaction of our customers and users in order to detect the areas in which to improve our performances.

"Personal data" means all data that identifies you directly or indirectly (by grouping information) such as surnames, first names, pseudonym, date of birth, postal addresses and emails, phone numbers, data about your transactions on the site, details of your purchases and subscriptions ...

2) Rights of access, rectification, deletion, portability and opposition to data processing


In accordance with the law n ° 78-17 of January 6, 1978 "data protection and freedom of information" as well as with the provisions of the General Regulations on the Protection of Data, adopted on April 27, 2016 by the European Parliament, you have a right of access , correction, deletion, portability and opposition to the processing of personal information about you.

You also have the opportunity to oppose the prospection, including commercial. You can exercise your right of access to your data and have them rectified by contacting us by email at this address: contact@mapetitemercerie.com or by mail to this address: Ma Petite Mercerie ZIR Mas Rest - Avenue Gustave Eiffel 81600 GAILLAC

To do this, please send a mail or an email, signed by the author of the request, and join a proof of identity (national identity card or passport) signed by the person who exercises their right.

3) Management of personal data by the company MA PETITE MERCERIE


3.1 Means of data collection
When you browse the website www.mapetitemercerie.com, and in order to offer you the services of it, we may collect personal data about you. Before each collection of personal data, we collect your consent with a form to be completed and approved after the Data Protection Charter being read and acknowledged.

3.2 Purpose of data collection
Your personal data are collected to fulfill one or more of the following purposes:

  • Send you newsletters and promotional offers to keep you informed of what is new;
  • Manage subscriptions and unsubscriptions to newsletters and satisfaction surveys;
  • Develop reports, commercial statistics, market studies and behavior, in particular to improve our products and meet your expectations by offering products tailored to your needs;
  • Create accounts receivable to allow the consideration of your orders online, manage and process your orders, prepare invoices, manage and process deliveries;
  • Ensure the follow-up of the customer relationship especially in the management of your claims and your requests;
  • Manage your requests for right of access, rectification, opposition of your data;
  • Keep your data in legal documents in accordance with the accounting standards, for the necessary legal duration, in order to answer the requests of the tax administrations and social organizations if necessary;


We are committed to collect your data by stricly limiting ourselves to the data necessary to process your requests.

3.3 Data retention


The personal data that we collect is stored for a period that does not exceed the duration necessary for the purposes for which it was collected and for a maximum of 3 years from the end of the business relationship and 3 years from the collection of data or the last contact for prospects, in both cases, solely for the purpose of commercial prospecting.

At the end, once the collected data are no longer necessary for the purpose for which they were collected:

  • we undertake to contact you again to find out whether or not you wish to continue to receive commercial solicitations;
  • otherwise, the data will be archived and anonymized or destroyed.
  • at any time you may object to the processing of personal information about you since you have a right of access, rectification, deletion and opposition as discussed above.


3.4 Recipient of the data


The personal data collected about you are intended for the company MA PETITE MERCERIE in order to perform the processings listed above. We are led to share your data, giving access to staff duly authorized for this purpose, namely :

  • financial institutions
  • fraud detection and prevention entities
  • technology service providers
  • suppliers and collaborators of logistics, transport and delivery services
  • service providers related to customer service
  • suppliers and collaborators of services related to marketing and advertising


The data that we collect about you are not intended to be transferred outside the European Union. However, if this should be the case, we guarantee, in case of transfer of your data abroad and especially outside the European Union, to implement all the appropriate measures to ensure a sufficient level of protection of your data, such as :

  • Going to countries called "safe", that is to say offering a significant protection of your data;
  • Request the necessary authorizations from the Supervisory Authority before any data collection if required by the country;
  • Obtaining security and confidentiality guarantees from subcontractors, for example, by imposing strict contractual clauses, reserving the possibility of checking them regularly and carrying out audits.


4) Security and confidentiality of personal data collected


The security and confidentiality of the personal data you entrust to us is a priority for us. Indeed, we take care to take all the technical and organizational measures useful in view of the nature of the personal data that you communicate to us and the risks presented by their processing.

This is to preserve the security of your personal data and, in particular, prevent it from being distorted, destroyed, damaged, or unauthorized third parties having access to it. To this end, we have put in place technical and organizational measures.

The security and confidentiality of personal data is also based on the best practices of everyone. Thus, we invite you not to communicate your username and password to third parties, to disconnect systematically from your profile and your customer account (especially in case of linked accounts), to close your browser window when you qre done browsing, especially if you access the Internet from a shared or public computer, and not to save your username and password in your browser. This will prevent other users from accessing your personal information.

II. COOKIES MANAGEMENT POLICY


The term "cookies" includes all the tracers deposited during the consultation of a website, the reading of an email, the use of a software or a mobile application in particular. This is a text file that the website you visit saves on your hard drive or in your browser's memory. A cookie allows your computer to store various technical data allowing the general control of public access to our sites (number of visits, frequency of exposure to an advertising banner, connection to other sites ...) or the personalization of pages displayed for future interactions with this website.

When you browse our webite, information about your browsing may be saved in "Cookies" files installed on your computer, tablet or smartphone.

Cookies are important for the proper functioning of a site. Cookies are used to memorize login information, to provide a secure connection, to collect statistics to optimize site functionality and tailor content to your interests. The following paragraph is a list of the cookies we use on our website:

Google Analytics:


They can track the site through the Google Analytics tool, which is a service provided by Google to obtain data on user access to websites. Some of the recorded data is analyzed later. This is particularly the case for the following data: frequency of access to a user's site, dates of the user's first and last visits, length of visits, page from which the user accessed the site, search engine used to access it or link it clicked to access, location of the world from which the user accessed the site, etc. The configuration of these cookies is predetermined by the service offered by Google and the information generated by the cookie about the use of our website will be transmitted and stored by Google, Inc. (a company based in the United States).
We therefore recommend that you review the Google Analytics Privacy Policy, https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie, for more information about these cookies and how to disable them (provided we are not responsible for the content or accuracy of third party sites).

1) Types of cookies


Several types of cookies exist and allow you to access, as soon as you accept them, some features.

Cookies issued by the company MA PETITE MERCERIE on its Website:


These are the cookies deposited by the company MA PETITE MERCERIE on your computer, tablet or smartphone especially for the purposes of navigation on our webite. When browsing our webite, your computer will interact with a server that provides all the requested resources by automatically saving each operation to a specific file in which your computer is identified by its IP address. Your browser automatically sends us some standard data: in addition to your IP address, this includes the type of browser you use, its features, your operating system, the identification of third-party sites (Facebook, Twitter ...) from which you may have logged in as well as dates and times of access to our sites. This data and in particular your IP address do not allow us to identify you by name.

The cookies that we emit allow us:

  • to monitor the general activity of our Site, to identify errors and to ensure that our Site benefits from appropriate material resources;
  • to establish statistics and volumes of use and use of the various elements composing our Site;
  • to adapt the presentation of our Site to the display preferences of your terminal (language used, operating system ...)
  • to facilitate the consultation of our Site by avoiding you to provide the same information with each new visit or by personalizing their content according to the preferences or centers of interest which you could emit;
  • to improve navigation ergonomics and to identify the interests of Internet users as a whole.
  • You are free to accept or refuse these cookies. Just change some of your browser settings to refuse cookies or to be notified if a cookie is stored on your computer. You can also delete cookies stored on your computer to permanently delete the information they contain.

Cookies issued on our Site by third parties:


The issue and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you about the purpose of cookies that we know and the means you have to make choices about these cookies.

Audience measurement cookies:


We use Google Analytics to collect information about your use of our Site in order to:

  • help us to measure and study the effectiveness of the content of our Site,
  • to follow the analytical data on our sites and the use made of our sites by the Users,
  • improve the services of our sites.

Google Analytics collects information about which pages you visit and how much time you spend there. We do not collect your personal information. We do not allow the sharing or use of this data. You can set in the settings not to send information to the Google Analytics service.

2) Lifespan of cookies


In accordance with the regulations in force, the cookies collected on our Website have a lifespan of 13 months maximum.

3) Manage cookie preferences


You have different ways to manage cookies. Your browser can also be set to notify you of cookies that are stored in your computer, tablet or smartphone and ask you to accept them or not.
You have the option to accept or refuse cookies on a case-by-case basis or to refuse them systematically. However, we draw your attention to the fact that any setting you may undertake may change your Internet browsing and your conditions of access to certain services may require the use of cookies. The setting of cookies is likely to block your access to certain features of the Site. You may choose at any time to change your cookie wishes by following the procedure below.
The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies. You can disable cookies by following the following instructions depending on which browser you are using:

III. UPDATE OF THE CHARTER


We reserve the right to modify this Charter at any time, in whole or in part, in the light of changes of our internal practices and procedures. We will ensure that they are always in compliance with any changes in French and European laws and regulations. We invite you to consult this Charter regularly, before collecting your data, for a better knowledge and understanding of the use of your personal data. We may ask you, at regular times, to validate your knowledge of this charter.

Date of update and last update of this Charter: 20/05/2018